Old scissors http://bit.ly/18Rdwub
First giants game. Thanks @johnlally ! http://bit.ly/10JHEjt
A rose by any other name… Is Stella. http://bit.ly/10zoNHB
Experience maps. Experience principles. Cross-channel scenario design. We’ve seen a rapid increase in investments by organizations to better understand their customers’ journeys and to conceptualize how to create more seamless and meaningful experiences across channels. This outside-in approach, however, will only take you so far. In this talk, Patrick shares his perspective on the value of service experience architecture (SEA), an emerging practice that aims to orchestrate multiple layers of service delivery to create better customers experiences.
on Service Design
Your youth is lost and doesn’t it now seem
You can’t make smoke–only steam?
Matthew Friedberger & Eleanor Friedberger, “My Egyptian Grammar”

2012 was a transition year for me. I moved across the country, started a new job, and traveled a lot. One of the things I did not do enough of last year was read, especially compared to 2009 when I read a book a week for the year. So, over the break I started organizing my physical bookshelves, my digital bookshelf, and used some of my education budget to order some books that have sat on my wish list for months.
Here’s the list for 2013 I came up with. It is too light on fiction and non-work non-fiction, but its a start. I also haven’t done any research on what books are coming out in 2013 to add to the list.
Ones that I am reading currently are in italics (I like to read multiple books at once). My goal is to get back to reading more regularly. Perhaps not a book a week, but as close as I can get.
New Reads
Re-Reading
Starting Again
Pick-Up/Put-Down or Reference