May 17, 2013
Old scissors http://bit.ly/18Rdwub

Old scissors http://bit.ly/18Rdwub

May 14, 2013
A lovely gift http://bit.ly/10W5Yyw

A lovely gift http://bit.ly/10W5Yyw

May 9, 2013
First giants game. Thanks @johnlally ! http://bit.ly/10JHEjt

First giants game. Thanks @johnlally ! http://bit.ly/10JHEjt

May 4, 2013
A rose by any other name… Is Stella. http://bit.ly/10zoNHB

A rose by any other name… Is Stella. http://bit.ly/10zoNHB

April 30, 2013
Project complete! http://bit.ly/10qYXWf

Project complete! http://bit.ly/10qYXWf

April 29, 2013

Experience maps. Experience principles. Cross-channel scenario design. We’ve seen a rapid increase in investments by organizations to better understand their customers’ journeys and to conceptualize how to create more seamless and meaningful experiences across channels. This outside-in approach, however, will only take you so far. In this talk, Patrick shares his perspective on the value of service experience architecture (SEA), an emerging practice that aims to orchestrate multiple layers of service delivery to create better customers experiences.

April 28, 2013
Thanks everyone for the great feedback on my presentation "on Service Design." More to come from @adaptivepath.

on Service Design

January 5, 2013
A lovely couplet

Your youth is lost and doesn’t it now seem
You can’t make smoke–only steam?

Matthew Friedberger & Eleanor Friedberger, “My Egyptian Grammar”

January 1, 2013
2013 Reading List (so far)

image

2012 was a transition year for me. I moved across the country, started a new job, and traveled a lot. One of the things I did not do enough of last year was read, especially compared to 2009 when I read a book a week for the year. So, over the break I started organizing my physical bookshelves, my digital bookshelf, and used some of my education budget to order some books that have sat on my wish list for months. 

Here’s the list for 2013 I came up with. It is too light on fiction and non-work non-fiction, but its a start. I also haven’t done any research on what books are coming out in 2013 to add to the list.

Ones that I am reading currently are in italics (I like to read multiple books at once). My goal is to get back to reading more regularly. Perhaps not a book a week, but as close as I can get. 


New Reads

  • A Designer’s Research Manual: Succeed in Design by Knowing Your Clients and What They Really Need, Jennifer Visocky O’Grady
  • Deep Dive: The Proven Method for Building Strategy, Focusing Your Resources, and Taking Smart Action, Rich Horwath
  • Directing the Film: Film Directors on Their Art, Eric Sherman
  • HBR’s 10 Must Reads, Harvard Business Review (6 books)
  • Humanize: How People-Centric Organizations Succeed in a Social World, Jamie Notter
  • Outside In: The Power of Putting Customers at the Center of Your Business, Harley Manning
  • Saul Bass: A Life in Film and Design, Jennifer Bass
  • Strangers to Ourselves: Discovering the Adaptive Unconscious, Timothy D. Wilson
  • Tenth of December: Stories, George Saunders
  • The Art of Choosing, Sheena Iyengar
  • The Connected Company, Dave Gray
  • The Craftsman, Richard Sennett
  • The Empathic Civilization: The Race to Global Consciousness in a World in Crisis, Jeremy Rifkin
  • The Personal MBA: A World-Class Business Education in a Single Volume, Josh Kaufman
  • The Strategic Designer: Tools and Techniques for Managing the Design Process, David Holston
  • To Sell Is Human: The Surprising Truth About Moving Others, Daniel Pink
  • Writing That Works, Kenneth Roman

Re-Reading

  • Design Is How It Works: How the Smartest Companies Turn Products Into Icons, Jay Greene
  • Design of Business: Why Design Thinking is the Next Competitive Advantage, Roger L. Martin
  • Managing The Professional Service Firm, David H. Maister
  • The Trusted Advisor, David H. Maister

Starting Again 

  • Customer Genius: Becoming a Customer-Centric Business, Peter Fisk
  • Freedom, Jonathan Franzen
  • Quiet: The Power of Introverts in a World That Can’t Stop Talking, Susan Cain
  • Thinking in Systems: A Primer, Donella H. Meadows
  • Thinking, Fast and Slow, Daniel Kahneman

Pick-Up/Put-Down or Reference

  • 100 Ideas That Changed Architecture, Richard Weston
  • 100 Ideas That Changed Film, David Parkinson
  • 100 Things Every Designer Needs to Know about People, Susan M. Weinschenk
  • 101 Design Methods: A Structured Approach for Driving Innovation in Your Organization, Vijay Kumar
  • 101 Things I Learned in Business School, Michael W. Preis
  • Creative Workshop: 80 Challenges to Sharpen Your Design Skills, David Sherwin
  • This Will Make You Smarter: New Scientific Concepts to Improve Your Thinking, John Brockman

November 13, 2012
Christoper Owens at the Lodge. Great show. More here: http://www.youtube.com/watch?v=yEKEf8zwFnk

Christoper Owens at the Lodge. Great show. More here: http://www.youtube.com/watch?v=yEKEf8zwFnk